CAQA Admin
The managed back office for RTOs, CRICOS providers, TAFEs, higher education providers and universities. Student administration, compliance, governance, risk, funding and reporting, marketing, SEO, systems, SCORM and resources, handled by people who know the Standards.
The admin desk Illustrative
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What we take on
Choose one function or hand over the whole back office. Every engagement has a written scope, a named lead and a monthly report.
01
The daily desk work that keeps learners moving: enquiries, enrolments, records, results and certification, handled by people who know what an auditor will ask for.
02
Compliance as a routine rather than an annual rescue: obligations tracked, evidence filed as it happens, and gaps raised while there is still time to fix them.
03
Secretariat, registers and frameworks for boards and executives who need to show the regulator how decisions are made and risks are managed.
04
Funded training brings contracts, claims, data submissions and audits. We keep the evidence, the data and the deadlines in order, and help you win the next contract.
05
Growth that stays within the rules: accurate course information, search visibility, campaigns and lead follow-up, run alongside the people who check compliance.
06
Systems only help when someone looks after them. We administer, configure and migrate the platforms your organisation runs on.
07
Learning and assessment resources that fit your learners, your delivery mode and your industry, packaged to run reliably in your LMS.
08
Trainers, assessors and support staff recruited, inducted and kept current, with the records to prove it.
Who we work with
Select your organisation to see where the administrative pressure usually sits and how we help.
From start-ups to established providers with multiple sites, RTOs carry a heavy administrative load under the Standards for RTOs 2025.
Providers of courses to international students answer to the ESOS framework and the National Code 2018 as well as their VET or higher education regulator.
Scale changes everything: thousands of learners, hundreds of units, several systems and two regulators.
Higher education providers are registered and their courses accredited by TEQSA under the Higher Education Standards Framework (Threshold Standards) 2021.
Universities call on us for their VET divisions, pathway colleges, short courses and microcredentials, and for surge support around projects and reviews.
Organisations applying for RTO, CRICOS or higher education registration need systems that work before the first learner enrols.
The administration year
A typical rhythm of work we keep for clients. Your registration, contracts and policies set the actual dates, and we build your calendar from them.
Systems and platforms
We administer CAQA platforms and the systems you already use, so data, evidence and reporting stay in step.
How it starts
A free consultation to understand your organisation, obligations, systems and where the pressure is.
We map the work, agree the scope, service levels, access and approvals, and confirm the fee in writing.
We work alongside your team first, then take the lead, with procedures written as we go.
The work runs to the calendar. You receive a monthly report on what was done, what is due and what needs a decision.
CAQA is an independent consulting business, not a regulator, funding body or government agency. Registration, accreditation, funding, tender and regulatory decisions remain with the relevant authorities and cannot be guaranteed.
Tell us where the administration is piling up. A senior consultant will reply within one business day.