Embedded team
Named CAQA administrators working inside your systems, to your procedures and your hours, as part of your team.
- A named lead and back-up
- Your systems, your access rules
- Weekly check-in and monthly report
How we work
Engaged the way that suits you.
An embedded team, a managed service, a project or a few hours of senior advice. Every engagement starts with a written scope and a fee agreed before work begins.
Engagement options
Four ways to work with us.
Managed service
A defined set of administration, compliance or reporting functions handed to us and run to agreed service levels.
- Written scope and service levels
- Monthly performance and risk report
- Scale up or down with notice
Projects and surge
Fixed-scope help for audits, transitions, migrations, tender deadlines, intakes and backlogs.
- Fixed fee against an agreed scope
- Clear deliverables and timeframes
- Handover so the work stays done
On-demand hours
Senior CAQA consultants when you need advice, a review or a second pair of hands, with no minimum commitment.
- Published CAQA consulting rates
- Book by the hour or by retainer
- The same team that knows your file
Getting started
From first call to a desk that runs itself.
- 1
Discover
A free consultation to understand your organisation, obligations, systems and where the pressure is.
- 2
Map
We map the work, agree the scope, service levels, access and approvals, and confirm the fee in writing.
- 3
Transition
We work alongside your team first, then take the lead, with procedures written as we go.
- 4
Run and report
The work runs to the calendar. You receive a monthly report on what was done, what is due and what needs a decision.
How we look after your information
Care built into the routine.
Your systems, your rules
We work inside your systems under the access you grant, and follow your procedures and approval limits.
Confidentiality
Learner, staff and commercial information is handled under a confidentiality agreement and the Australian Privacy Principles.
Least access
Each person has only the access their work needs. Access is removed the day it is no longer needed.
A second check
Work that reaches a learner, a regulator or a funding body is checked by a second person before it goes.
Decisions stay with you
Approvals, declarations and submissions are made by your authorised people. We prepare; you decide.
A record of everything
Every task leaves a trail in your systems, so the work is visible to you and to any auditor.
Fees
Known before we start.
Managed services and projects are quoted as a fixed fee against an agreed scope. If the scope changes, the fee is re-agreed in writing, never assumed. Advice by the hour and monthly retainers use the published CAQA consulting rates.
Where we work
Australia-wide and internationally.
Most administration is delivered remotely in your systems. On-site support is agreed in the scope before work begins.
CAQA is an independent consulting business, not a regulator, funding body or government agency. Registration, accreditation, funding, tender and regulatory decisions remain with the relevant authorities and cannot be guaranteed.
Hand over the desk.
Tell us where the administration is piling up. A senior consultant will reply within one business day.